Client Service Executive
Modern Message is looking for a patient, thorough, detailed, empathetic person to join our Client Service Team. This is the perfect position for someone who has 2-3 years of account management experience and is looking to grow their career at a fast paced tech company. We are looking for a Client Service Executive who is passionate about providing excellent customer service experiences that our clients will love.
Our product, Community Rewards, is the #1 resident loyalty rewards app for the apartment industry. We help property managers at apartments seek out resident advocates within their communities, and empower them to engage with and share about their apartment communities online.
You will join a dynamic and fast-paced environment where self-starters and deadline driven individuals are held to the highest esteem. Our teams are mostly autonomous and focus on internal and external communication and problem solving to build and maintain strong, long lasting client relationships.
- Operate as the lead point of contact for any and all matters specific to your clients
- Build and maintain strong, long-lasting client relationships
- Communicate daily with clients and assist with any questions or concerns
- Effectively report the progress of monthly/quarterly initiatives to clients
- Resolve customer inquiries via phone, email, or live chat feature
- Renew client contracts, which includes negotiating contracts and agreements to maximize profit
- Assist with challenging client requests or issue escalations as needed
- 2- 3 years of account management related experience
- Proficient in Microsoft Office, specifically Excel and PowerPoint
- Excellent active listening and independent problem solving skills
- Proven ability to juggle multiple client projects at a time, while maintaining sharp attention to detail
- Ability to adapt/respond to different types of personalities
- Professional communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- BA/BS degree in Business Administration or relevant field
We're a small team so the opportunity for you to take on a big role and have a huge impact is very real. Our culture is collaborative, focused, and fast-paced. Modern Message offers competitive pay with benefits, and the chance to contribute and enhance your knowledge, skills and abilities to furthering and supporting innovation and customer service. If you're the best at what you do and our mission resonates with you, we'd love to have you join us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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